We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at royalcrownwatchesltd@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at royalcrownwatchesltd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at royalcrownwatchesltd@gmail.com.

Return & Refund Policy

At Royal Crown Watches, customer satisfaction is important to us. If for any reason you are not satisfied with your purchase, you may request a return within 14 days of delivery.

To qualify, items must be returned unused, unworn, unaltered, and in original packaging with all included materials, such as tags, warranty cards, manuals, and accessories.

Returns are not accepted for:

• engraved, resized, customized, or personalized watches
  
• products showing signs of wear or damage not caused by us

To initiate a return, email royalcrownwatchesltd@gmail.com with your order number and reason for return. If approved, we will provide return instructions.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Any damaged or incorrect orders must be reported within 48 hours of delivery with supporting photos.

Once your return is received and inspected, approved refunds will be issued to the original payment method within 5 days. Shipping charges are non-refundable unless the return is due to our error.

For return support, contact royalcrownwatchesltd@gmail.com